Terms & Conditions (Online)

*Orders placed in our stores have terms and conditions on the reverse of the physical invoice.

Morganandquinn.co.uk and Morganandquinn.com are the online trading names of

Morgan and Quinn Limited, 1 Church Street, Goole, East Riding of Yorkshire.

Company registration number 03833402.

1. Definitions

(a) M & Q relates to Morgan and Quinn Ltd

(b) Customer relates to the purchaser of the goods, this is a person that is a private individual and not acting for a business or buying goods for business use.

(c) Contract relates to the contract for goods made between M & Q and the Customer.

(d) Goods relate to the products or services supplied by M & Q in accordance with this contract.

(e) Condition relates to the terms and conditions set out in this contract and can include any special terms and conditions agreed by both parties in writing. 

2. Placing an order

When a Customer places and order with M & Q they must take special note of the conditions that apply. Due to the nature of the orders some goods are cut to the Customer’s specific requirements and cannot be returned unless they do not meet the manufacturers description or are not the quality that has been stated.  The details and terms of the order will be communicated to the Customer by email upon successful order. 

3. Prices

All prices include VAT at the current rate at the time the order is placed, however if there is a change of that rate before the order is concluded the price will be adjusted accordingly to meet that rate, whether it has gone up or down. In the unlikely event that an error has occurred with the price displayed, M & Q reserve the right to amend that price. The incorrect price will only be honoured at a lower price than intended if a contract has been concluded. The part/roll/pallet prices that are offered are based on the goods been accepted in one piece/pallet. If a carpet requires cutting, the 'cut' price (higher value) applies.

4.  Product Description

The descriptions of the goods are for illustration purposes only however every attempt has been made to make them as accurate as possible. With the colours of the goods, it may not be possible to reproduce the colour to an exact match please bear this in mind when making your choices. Please be aware that the images displayed on our website are from the manufacturer or supplier of the products and may not represent the exact colour or effect due to the inability to show this exactly on a website. Please enquire as to whether the manufacturer of interest offers a colour match between widths as many don't. We always suggest looking at the product in a local shop first or, where possible ordering a sample from ourselves or the manufacturer. The roll price of 120+ etc kicks in if the carpet is taken in one piece, not cut up. Please be aware that there are tolerances on roll widths meaning that a 5m wide carpet could be between 495cm-505cm etc. If the measurements are tight, please get in touch before placing an order.

5.  Payment

M & Q accept payment by all major debit and credit cards, M & Q utilise Sage Pay as their secure payment gateway are the website is and will remain fully secure at all times.

Full payment will be taken before orders are dispatched.

6. Delivery

Different delivery conditions apply to different products, the delivery terms are explained in the description of the goods. If the goods are out of stock or there is a delay in delivery the Customer will be informed and given the option of cancelling the order without penalty or may be offered an alternative. Deliveries will be made to a specific address and an indication of time will be given before attempted delivery. We use 3rd parties for our deliveries, if a delivery fails on a particular day, we will arrange the next available delivery day based on postcodes, we are not obliged to guarantee a date due to the fact that unforseen circumstances accasionally happen. Deliveries are made by one man teams with carpet trolleys to assist them in getting goods into an appropriate ground floor space or garage without assistance. If the Customer fails to provide the correct details of the address or is not in to take the delivery a penalty may be incurred in order to redeliver the goods. Please note we do not deliver any good outside of the United Kingdom. We cannot claim for damage if the goods are signed for as delivered in satisfactory condition so please check all goods upon delivery to check for any damage. We need to be informed of any damage upon arrival within 24 hours of receipt otherwise it will be deemed signed for in good order and the damage cannot be assigned to the carrier.

Please see the disputes section in relation to delays in delivery. 

7. Right to cancel. 
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us (Morgan and Quinn, 1 Church Street, Goole, DN14 5BA, 01405 761719) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). 

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), and as long as we havent paid for the product to reach the carrier already. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

Please note, these standard distant selling regulations apply only to packed products that are not 'customised' (cut for example). Any carpets and vinyls are classed as product cut to specification and cannot be returned or cancelled once cut.

8. Warranties and Guarantees.

All goods come with a guarantee from the manufacturer; these may differ and may be explained with the description of the goods. These guarantees are in addition to the rights the Customer has in law under the Sale of Goods Act 1979 (as amended). These rights are implied in law and are between M & Q and the Customer. If the item you wish to purchase does not contain guarantee information, this can be requested via the live chat feature or by emailing help@morganandquinn.co.uk

9.  Disputes

Morgan and Quinn Ltd are members of the Carpet Foundation. This is an association approved by The Chartered Trading Standards Institute. They abide by their standards and Code of Practice. For details to go to:


Please note that occasionally manufacturing delays do occur and in these instances you have the right to cancel the order or allow us to recommend an alternative. We will always attempt to obtain thorough updates where possible and you will be made aware of these updates as soon as possible. Neither Morgan & Quinn or our suppliers/manufacturers offer any form of compensation for delays in delivery. This is completely separate to customer service issues whereby a problem occurs with the quality of goods, these will always be dealt with by us and settled in an appropriate way. 

10. Security

We realise that the internet is based on trust so we make security our number one priority. Our commitment to this will remain prominent for the future. Your credit card details are sent to the banks secure servers whilst the order is processed. No card data is saved and is not visible by any member of staff. Our web server uses GEO, an independent third party organisation that provides you with proof that our secure web server is genuine. At no point are your credit card details sent over using an unsecured connection.

11. Privacy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. When a sample is ordered, it is on the understanding that we may pass your nae and address on to a manufacturer to send the samples to you directly. However, no email address or phone number will ever be passed on.

12. Cookies

How we use cookies

We use cookies to keep your basket up to date when purchasing items on our site. Once you have completed a sale the cookie is deleted. No personal data is held in the cookies, it is just a reference number to identify the items you have in your basket.

We also use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to adapt it to our customers’ needs.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. Our cookies do not give us access to your computer or any information about you.

By continuing to use our website you are indicating your acceptance of the use of cookies as described above. If you do not agree with this policy please disable or restrict the use of cookies in your browser before continuing to use our site. Instructions on how to disable cookies are specific to the browser type you are using but can usually be found on the browser manufacturer’s website.

13.  Governing Law and Jurisdiction

The law of England and Wales governs the terms of this agreement.