*Orders placed in our stores have terms and conditions on the reverse of the physical invoice.
Morganandquinn.co.uk and Morganandquinn.com are the online trading names of
Morgan and Quinn Limited, 1 Church Street, Goole, East Riding of Yorkshire.
Company registration number 03833402.
(a) M & Q relates to Morgan and Quinn Ltd
(b) Customer relates to the purchaser of the goods, this is a person that is a private individual and not acting for a business or buying goods for business use.
(c) Contract relates to the contract for goods made between M & Q and the Customer.
(d) Goods relate to the products or services supplied by M & Q in accordance with this contract.
(e) Condition relates to the terms and conditions set out in this contract and can include any special terms and conditions agreed by both parties in writing.
When a Customer places and order with M & Q they must take special note of the conditions that apply. Due to the nature of the orders some goods are cut to the Customer’s specific requirements and cannot be returned unless they do not meet the manufacturers description or are not the quality that has been stated. The details and terms of the order will be communicated to the Customer by email upon successful order.
All prices include VAT at the current rate at the time the order is placed, however if there is a change of that rate before the order is concluded the price will be adjusted accordingly to meet that rate, whether it has gone up or down. In the unlikely event that an error has occurred with the price displayed, M & Q reserve the right to amend that price. The incorrect price will only be honoured at a lower price than intended if a contract has been concluded. The part/roll/pallet prices that are offered are based on the goods been accepted in one piece/pallet. If a carpet requires cutting, the 'cut' price (higher value) applies.
The descriptions of the goods are for illustration purposes only however every attempt has been made to make them as accurate as possible. With the colours of the goods, it may not be possible to reproduce the colour to an exact match please bear this in mind when making your choices. Please be aware that the images displayed on our website are from the manufacturer or supplier of the products and may not represent the exact colour or effect due to the inability to show this exactly on a website. Please enquire as to whether the manufacturer of interest offers a colour match between widths as many don't. We always suggest looking at the product in a local shop first or, where possible ordering a sample from ourselves or the manufacturer. The roll price of 120+ etc kicks in if the carpet is taken in one piece, not cut up. Please be aware that there are tolerances on roll widths meaning that a 5m wide carpet could be between 495cm-505cm etc. If the measurements are tight, please get in touch before placing an order.
M & Q accept payment by all major debit and credit cards, M & Q utilise Sage Pay as their secure payment gateway are the website is and will remain fully secure at all times.
Full payment will be taken before orders are dispatched.
Different delivery conditions apply to different products, the delivery terms are explained in the description of the goods. If the goods are out of stock or there is a delay in delivery the Customer will be informed and given the option of cancelling the order without penalty or may be offered an alternative. Deliveries will be made to a specific address and an indication of time will be given before attempted delivery. We use 3rd parties for our deliveries, if a delivery fails on a particular day, we will arrange the next available delivery day based on postcodes, we are not obliged to guarantee a date due to the fact that unforseen circumstances accasionally happen. Deliveries are made by one man teams with carpet trolleys to assist them in getting goods into an appropriate ground floor space or garage without assistance. If the Customer fails to provide the correct details of the address or is not in to take the delivery a penalty may be incurred in order to redeliver the goods. Please note we do not deliver any good outside of the United Kingdom. We cannot claim for damage if the goods are signed for as delivered in satisfactory condition so please check all goods upon delivery to check for any damage. We need to be informed of any damage upon arrival within 24 hours of receipt otherwise it will be deemed signed for in good order and the damage cannot be assigned to the carrier.
Please see the disputes section in relation to delays in delivery.
All goods come with a guarantee from the manufacturer; these may differ and may be explained with the description of the goods. These guarantees are in addition to the rights the Customer has in law under the Sale of Goods Act 1979 (as amended). These rights are implied in law and are between M & Q and the Customer. If the item you wish to purchase does not contain guarantee information, this can be requested via the live chat feature or by emailing firstname.lastname@example.org
Morgan and Quinn Ltd are members of the Carpet Foundation. This is an association approved by The Chartered Trading Standards Institute. They abide by their standards and Code of Practice. For details to go to:
Please note that occasionally manufacturing delays do occur and in these instances you have the right to cancel the order or allow us to recommend an alternative. We will always attempt to obtain thorough updates where possible and you will be made aware of these updates as soon as possible. Neither Morgan & Quinn or our suppliers/manufacturers offer any form of compensation for delays in delivery. This is completely separate to customer service issues whereby a problem occurs with the quality of goods, these will always be dealt with by us and settled in an appropriate way.
We realise that the internet is based on trust so we make security our number one priority. Our commitment to this will remain prominent for the future. Your credit card details are sent to the banks secure servers whilst the order is processed. No card data is saved and is not visible by any member of staff. Our web server uses GEO, an independent third party organisation that provides you with proof that our secure web server is genuine. At no point are your credit card details sent over using an unsecured connection.
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. When a sample is ordered, it is on the understanding that we may pass your nae and address on to a manufacturer to send the samples to you directly. However, no email address or phone number will ever be passed on.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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The law of England and Wales governs the terms of this agreement.