Delivery & Returns
Different delivery conditions apply to different products, so please see below. If the goods are out of stock or there is a delay in delivery the Customer will be informed and given the option of cancelling the order without penalty or may be offered an alternative. If the Customer fails to provide the correct details of the address or is not in to take the delivery a penalty may be incurred in order to redeliver the goods.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us (Morgan and Quinn, 1 Church Street, Goole, DN14 5BA, 01405 761719) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), and as long as we havent paid for the product to reach the carrier already. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note, these standard distant selling regulations apply only to packed products that are not 'customised' (cut for example). Any carpets and vinyls are classed as product cut to specification and cannot be returned or cancelled once cut.
Access
We must be able to manoeuvre the goods into a suitable position (ideally a garage). If there are steps or anything similar we should know about, please get in touch prior to placing your order.
Responsibilities
On bulky items, the driver will have an aid to assist moving the goods. The driver is not insured to enter the property but within reason, if access is good they will help wherever possible to get goods where you want them. On very bulky items, having an able-body on site to assist will help hugely. Please check all deliveries before the driver leaves to ensure correct goods have been removed from the van, some items do look similar to other but are all named externally on the packaging.
Time Slots
Delivery time slots can be obtained from the courier. They are usually sent to us (and then to you), the evening before delivery. Occasionally the times don't get planned until very earlier the morning of delivery. The driver of your delivery also makes contact with you before arrival. The courier deliver between 08:00 and 19:00 typically. However, if there is road traffic problems and they go beyond this time, they may make contact to see if they can deliver later (subject to light and weather etc). If the courier run out of time, the route will normally resume the following morning but email communication will of course be sent. In these rare instances, if the following day doesn't suit, we need to know to abort in order to save a re-delivery fee.
Laminate
Laminate is delivered by our postcode service. Larger orders are delivered by a pallet network and a day of choice can be selected once the goods have arrived at our warehouse.
Carpets
We deliver carpets to specific postcodes on specific days. A list of these postcodes can be seen at the bottom of this page. If you require an alternative day, this can be arranged but may incur extra cost.
Current supplier lead times to get goods to us (based on stock):
Abingdon Flooring - 3-5 working days
Associated Weavers - 3-5 working days
Balta - 5-7 working days
Brintons Carpets - 10-14 working days
Brockway Carpets - 7-10 working days
Causeway Carpets - 7-10 working days
Cavalier Carpets - 5-7 working days
Cormar Carpets - 2-3 working days
Fells Carpets - 1-2 working days
Floors by Lewis Abbott - 3-5 working days
Furlong Flooring - 3-5 working days
Gaskel Woolrich - 1-2 working days
Hugh Mackay - 1-2 working days
ITC - 7-10 working days
Karndean Design Flooring - 3-5 working days
Kersaint Cobb - 1-2 working days
Kingsmead Carpets - 1-2 working days
Lano - 10-14 working days
Lewis Abbott - 3-5 working days
Lifestyle - 1-2 working days
Manx Tomkinson - 1-2 working days
Penthouse Carpets - 5-7 working days
QA - Normally direct to customer within 3-5 working days
Telenzo - 1-2 working days
Ulster - 7-10 working days
Victoria Carpets - 3-5 working days
Westex Carpets - 3-5 working days
LVT
LVT is delivered by our postcode service. Larger orders are delivered by a pallet network and a day of choice can be selected once the goods have arrived at our warehouse.
We use 3rd parties for our deliveries, if a delivery fails on a particular day, we will arrange the next available delivery day based on postcodes, we are not obliged to guarantee a date due to the fact that unforeseen circumstances occasionally happen.
For the delivery information for specific products please see the delivery info section on the product page. Alternatively get in touch via live chat and one of our experts will be happy to help. Please note, standard delivery is for addresses that do not fall into our special postcodes.
Postcode Days
Mondays – B, BA, BS, CF, CV, DY, GL, HR, LD, NP, SA1-SA20, SN, SY1-SY9, SY11-SY14, TA, TF, WR, WS, WV
Tuesdays – AL, BR, CB, CM, CO, CT, DA, E, EC, EN, IG, IP, LU, ME, N, NR, PE, RM, SE, SG, SS, TN, WC, WD
Wednesdays – BN, CR, GU, HA, HP, KT, NW, RG, RH, SL, SM, SW, TW, UB, W
Thursdays – BH, CA, DE (excluding DE4-DE6, DE22, DE45, DE55, DE56, DE75 – See Friday), DG, DT, EH, FK, G, KA, KY, LA, LE, MK, ML, NN, OX, PA1-PA19, PO, SO, SP, TD,
Fridays – BB, BD, BL, CH, CW, DE4-DE6, DE22, DE45, DE55, DE56, DE75 (All other DE Thursday), DH, DL, DN, FY, HD, HG, HU, HX, L, LL11-LL20, LN, LS, M, NE, NG, OL, PR, S, SK, SR, ST, TS, WA, WF, WN, YO
Monday Fortnightly – EX, PL, TQ, TR
Last Monday of the month – SY (Excluding SY1-SY9, SY11-SY14 – Every Monday)
Last Thursday of the month – AB10-AB16, AB21-AB25, AB30-AB32, AB39
Thursday Fortnightly – DD, PH1-PH8, PH11-PH14
Please note these are delivery days for carpet, vinyl, underlay, small LVT and Laminate orders. Larger LVT and Laminate orders usually take 2-3 working days once the goods have arrived at our warehouse.
If you have any questions, please contact us.
Unfortunately due to the nature of our products and the independent carrier we use for all deliveries, we either do not deliver to the following postcodes as regularly on our standard service. These postcode get visited once per month.
AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB39, DD (ALL), PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH11, PH12, PH13, PH14, LL21, LL22, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL34, SA31, SA32, SA33, SA34, SA67, SA68, SA69, SA70, SA71, SA72, SA37