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Delivery & Returns

Different delivery conditions apply to different products, so please see below. If the goods are out of stock or there is a delay in delivery the Customer will be informed and given the option of cancelling the order without penalty or may be offered an alternative. We offer choice of delivery date but cannot guarantee times. If you would like a timed delivery please contact us and we can arrange this (there is a surcharge involved in this process). If the Customer fails to provide the correct details of the address or is not in to take the delivery a penalty may be incurred in order to redeliver the goods.

Laminate

Laminate is delivered by our postcode service. Larger orders are delivered by a pallet network and a day of choice can be selected.

Carpets

We deliver carpets to specific postcodes on specific days. A list of these postcodes can be seen at the bottom of this page. If you require an alternative day, this can be arranged but may incur extra cost.

LVT

Varies by brand, please see product pages to be sure. Quickstep will come directly from the manufacturer and a day can be selected. Others differ.

We use 3rd parties for our deliveries, if a delivery fails on a particular day, we will arrange the next available delivery day based on postcodes, we are not obliged to guarantee a date due to the fact that unforeseen circumstances occasionally happen.

For the delivery information for specific products please see the delivery info section on the product page. Alternatively get in touch via live chat and one of our experts will be happy to help. Please note, standard delivery is for addresses that do not fall into our special postcodes.

 

Postcode Days

AB – Wed, AL – Tues, B – Mon & Thurs, BA – Mon, BB – Tues & Fri, BD – Tues & Fri, BH – Thurs, BL– Tues & Fri, BN – Wed, BR – Tues, BS – Mon, CA – Wed, CB – Fri, CF – Mon, CH – Tues & Fri, CM– Tues, CO – Tues, CR – Wed, CT – Tues, CV – Mon & Thurs, CW – Tues & Fri, DA – Tues, DD – Wed, DE – Mon & Thurs, DG – Wed, DH – Fri, DL – Fri, DN1-DN12 & DN22 – Tues & Fri, All other DN – Fri, DT – Thurs, DY – Mon & Thurs, E – Tues, EC – Tues, EH – Wed, EN – Tues, EX – Mon, FK – Wed, FY – Fri, G – Wed, GL – Mon, GU – Wed, HA – Tues, HD – Tues & Fri, HG – Fri, HP – Weds, HR – Mon, HU – Fri, HX – Tues & Fri, IG – Wed, IP – Fri, IV – Wed, KA – Wed, KT – Wed, KY – Wed, L – Tues & Fri, LA – Wed, LD – Mon, LE – Mon & Thurs, LL12-LL14 – Fri, All other LL – Fri, LN – Fri, LS – Tues & Fri, LU – Tues, M – Tues & Fri, ME – Tues, MK – Mon & Thurs, ML – Wed, N – Tues, NE – Fri, NG – Tues & Fri, NN – Mon & Thurs, NP – Mon, NR – Fri, NW – Wed, OL – Tues & Fri, OX – Thurs, PA – Wed, PE – Fri, PH – Wed, PL – Mon, PO – Thurs, PR – Tues & Fri, RG – Wed, RH – Wed, RM – Tues, S – Tues & Fri, SA1-SA20 – Mon, SA21+ – NA, SE – Tues, SG – Tue, SK – Tues & Fri, SL – Wed, SM – Wed, SN – Mon, SO – Thurs, SP – Thurs, SR – Fri, SS – Tues, ST – Mon & Thurs, SW – Wed, SY – TBC, TA – Mon, TD – Wed, TF – Mon & Thurs, TN – Tues, TQ – Mon, TR – Mon, TS – Fri, TW – Wed, UB – Wed, W – Wed, WA – Tues & Fri, WC – Tues, WD – Tues, WF – Tues & Fri, WN – Tues & Fri, WR – Mon, WS – Mon & Thurs, WV – Mon & Thurs, YO - Fri

Please note that from October to February, we run reduced services to Scotland and Cornwall region postcodes so please get in touch before hand. These areas are visited every other week during these times.

Cornwall Deliveries are not Resuming until February.


Unfortunately due to the nature of our products and the independent carrier we use for all deliveries, we either do not deliver to the following postcodes or only delivery to parts on our standard service. If you live in the following areas, please get in touch before placing your order.

 

  • IV - 2, 3, 5, 12, 13, 30, 31, 32, 36 only - no other IV postcodes are visited
  • KW – No longer available
  • LL11 – LL20 only - no other LL postcodes are visited
  • PA1 – PA19 only - no other PA postcodes are visited
  • PH1 – PH14 - only - no other PH postcodes are visited
  • SA21+ - No longer available
  • SY1 – 9, 11, 12, 13, 14 only - only - no other SY postcodes are visited
 
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