Different delivery conditions apply to different products, so please see below. If the goods are out of stock or there is a delay in delivery the Customer will be informed and given the option of cancelling the order without penalty or may be offered an alternative. We offer choice of delivery date but cannot guarantee times. If you would like a timed delivery please contact us and we can arrange this (there is a surcharge involved in this process). If the Customer fails to provide the correct details of the address or is not in to take the delivery a penalty may be incurred in order to redeliver the goods.
Access
We must be able to manoeuvre the goods into a suitable position (ideally a garage). If there are steps or anything similar we should know about, please get in touch prior to placing your order.
Responsibilities
On bulky items, the driver will have an aid to assist moving the goods. The driver is not insured to enter the property but within reason, if access is good they will help wherever possible to get goods where you want them. On very bulky items, having an able-body on site to assist will help hugely. Please check all deliveries before the driver leaves to ensure correct goods have been removed from the van, some items do look similar to other but are all named externally on the packaging.
Time Slots
Delivery time slots can be obtained from the courier. They are usually sent to us (and then to you), the evening before delivery. Occasionally the times don't get planned until very earlier the morning of delivery. The driver of your delivery also makes contact with you before arrival. The courier deliver between 08:00 and 19:00 typically. However, if there is road traffic problems and they go beyond this time, they may make contact to see if they can deliver later (subject to light and weather etc).
Laminate
Laminate is delivered by our postcode service. Larger orders are delivered by a pallet network and a day of choice can be selected.
Carpets
We deliver carpets to specific postcodes on specific days. A list of these postcodes can be seen at the bottom of this page. If you require an alternative day, this can be arranged but may incur extra cost.
Current supplier lead times to get goods to us (based on stock):
Abingdon Flooring - 5-7 working days
Associated Weavers - 3-4 weeks
Brockway Carpets - 7-10 working days
Cavalier Carpets - 7-10 working days
Cormar Carpets - 2-3 working days
Fells Carpets - 1-2 working days
Hugh Mackay - 1-2 working days
Kingsmead Carpets - 1-2 working days
Mayfield Carpets - 5 working days
Penthouse Carpets - 5 working days
Furlong Flooring - 1-2 working days
Victoria Carpets - 3-5 working days
Westex Carpets - 3-5 working days
LVT
Varies by brand, please see product pages to be sure. Quickstep will come directly from the manufacturer and a day can be selected. Others differ.
We use 3rd parties for our deliveries, if a delivery fails on a particular day, we will arrange the next available delivery day based on postcodes, we are not obliged to guarantee a date due to the fact that unforeseen circumstances occasionally happen.
For the delivery information for specific products please see the delivery info section on the product page. Alternatively get in touch via live chat and one of our experts will be happy to help. Please note, standard delivery is for addresses that do not fall into our special postcodes.
AL – Tues, B – Mon & Thurs, BA – Mon, BB – Fri, BD – Fri, BH – Thurs, BL – Fri, BN – Wed, BR – Tues, BS – Mon, CA – Wed, CB – Fri, CF – Mon, CH – Fri, CM– Tues, CO – Tues, CR – Wed, CT – Tues, CV – Mon & Thurs, CW – Fri, DA – Tues, DE – Mon & Thurs, DG – Wed, DH – Fri, DL – Fri, DN – Fri, DT – Thurs, DY – Mon & Thurs, E – Tues, EC – Tues, EH – Wed, EN – Tues, EX – Mon (Alternate Weeks), FK – Wed, FY – Fri, G – Wed, GL – Mon, GU – Wed, HA – Wed, HD – Fri, HG – Fri, HP – Weds, HR – Mon, HU – Fri, HX – Fri, IG – Wed, IP – Fri, KA – Wed, KT – Wed, KY – Wed, L – Tues & Fri, LA – Wed, LD – Mon, LE – Mon & Thurs, LL – Fri, LN – Fri, LS – Fri, LU – Tues, M – Fri, ME – Tues, MK – Mon & Thurs, ML – Wed, N – Tues, NE – Fri, NG – Fri, NN – Thurs, NP – Mon, NR – Fri, NW – Wed, OL – Fri, OX – Thurs, PA – Wed, PE – Fri, PL – Mon (Alternate Weeks), PO – Thurs, PR – Fri, RG – Wed, RH – Wed, RM – Tues, S – Fri, SA1-SA20 – Mon, SA21+ – NA, SE – Tues, SG – Tue, SK – Fri, SL – Wed, SM – Wed, SN – Mon, SO – Thurs, SP – Thurs, SR – Fri, SS – Tues, ST – Mon, SW – Wed, SY – TBC, TA – Mon (Alternate Weeks), TD – Wed, TF – Mon, TN – Tues, TQ – Mon (Alternate Weeks), TR – Mon (Alternate Weeks), TS – Fri, TW – Wed, UB – Wed, W – Wed, WA – Fri, WC – Tues, WD – Tues, WF – Fri, WN – Fri, WR – Mon, WS – Mon & Thurs, WV – Mon & Thurs, YO - Fri
Unfortunately due to the nature of our products and the independent carrier we use for all deliveries, we either do not deliver to the following postcodes as regularly on our standard service. These postcode get visited once per month.
AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB39, DD (ALL), PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH11, PH12, PH13, PH14, LL21, LL22, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL34, SA31, SA32, SA33, SA34, SA67, SA68, SA69, SA70, SA71, SA72, SA37
